Cancellation And Return

Cancellation And Return

Cloude has established a considerate Return Policy that has the following right of cancellation:

• If you are not satisfied with our services, you can ask for a refund of the amount paid along with a legitimate reason within 15 days.
• This policy does not apply to one-time fix subscriptions.
• In case of any cancellations and returns, the amount will be credited to your bank account in 10 to 15 business days.
• Any refund request made after 15 days of payment is dismissed.
• No return is applicable for Pillows, Protectors & Toppers.

Cloude may but it is not under obligation to honor your refund request under the following reasons:

• There is a defect in the services or product that is sold to you
• Where Cloude is unable to deliver the services within the promised time
• Duplicate payment

You can directly contact us on the registered number or email us at 4u@cloude.co.in for raising the request of returns. While raising the refund request, you need to provide your name, email address, contact number, mode of payment along with payment transaction ID. Cloude will first review your refund request, and after the assessment, we will start your refund process. You will be notified once your refund is processed within 30 days’ time period.